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*FREE SHIPPING on orders over $49 (lower 48)*

Frequently Asked Questions

Shipping and Returns

  1. Order will be shipped out within 2 business days from the time we receive your order. Our business is open Monday through Friday 8am - 4pm. Orders received outside of this time period will begin processing on the next business day. We will strive to ship every order as quickly as we are able. 
  2. All orders are shipped from our manufacturing warehouse in Fayetteville, Arkansas. Our central location allows most packages we ship to be delivered in about 3 days.
  3. We usually ship with FedEx or USPS (United States Postal Service).
  4. *Free Shipping over $49 is only applicable to the continental United States, sometimes also referred to as the lower 48 states. We cannot afford to include the shipping, customs, fees and taxes that are required for shipping outside of that region. (We wish we could! We think everyone should have access to the best candles!)
  5. We have been shipping breakable candles for decades and take the utmost care in packaging your order. However, breakage can happen, and is out of our control. Please report breakage as soon as it is discovered to customer.service@candlemart.com and include your name and order number. Broken items reported more than 1 week after order delivery may not be replaced. Pictures of broken items will be required. 
  6. Once you place your order, you will receive an email confirmation/receipt of your order. When your order is packaged and ready for the shipping carrier to pick up from our facility, you will receive an email notification which includes a tracking number. You can use that tracking information to follow your package through to delivery. Once the carrier lets us know your package is out for delivery - you will receive an email notification-you should receive your order sometime that day. Once the shipping carrier lets us know they have delivered your package, you will receive your final email notification. Once you have received the delivery notification, please make sure to locate your package right away to deter theft and misplacement.
  7. RETURNS: As a general rule we do not accept returns as candles are heavy to ship. However, this will be determined on an as needed basis.

We strive to exceed customer expectations and want you to be an extremely happy customer that wants to tell all of your friends and family about us. This is what we strive for; but we realize, hard as you try, you can't make everyone happy. ;)

Employment

We do all of our hiring through these agencies: 
Wholesale Pricing, Information and Catalogs
Would you like to sell our candles in your store or want a local store to carry our items?
Please call 1-800-327-9826 or email customer.service@hannascandles.com

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